Legal Center
Welcome to OnCheckout's Legal Center. OnCheckout is operated by OnCheckout LTDA, a Brazilian payment platform that processes purchases on behalf of independent sellers worldwide. As the Merchant of Record, OnCheckout is the seller of record on your billing statement and is responsible for refund and chargeback handling.
The documents below govern transactions, subscriptions, and your relationship with OnCheckout. They are written in plain English and updated regularly.
Documents
- Refund and Return Policy →
Refund windows (7 days digital, 30 days physical), eligibility, and how to request a refund.
- Subscription Cancellation Policy →
How recurring billing works and how to cancel.
- Terms of Sale →
Binding terms governing every purchase processed through OnCheckout.
- Terms of Service →
Platform-wide terms for sellers, customers, and visitors.
- Privacy Policy →
What data we collect, why, and your rights under LGPD/GDPR.
- Statement Descriptor Reference →
How to identify an OnCheckout charge on your bank statement.
Contact
For any question or to resolve a billing concern, please submit a support ticket or email support@oncheckout.com.br. Most issues are resolved within one to two business days.