Statement Descriptor Reference
1. How OnCheckout Charges Appear
All charges processed by OnCheckout (operated by OnCheckout LTDA) appear on credit card and bank statements as:
BASEON LTD* [PRODUCT NAME]
The first segment, BASEON LTD, identifies OnCheckout as the Merchant of Record. The second segment, after the asterisk, is a short description of the specific product purchased. Card-network rules limit this descriptor to a small number of alphanumeric characters, so the product name may appear abbreviated.
2. What Is OnCheckout?
OnCheckout is a payment platform that processes purchases on behalf of independent Vendors who sell digital and physical products. When you buy a product through a checkout powered by OnCheckout, the merchant name on your statement is OnCheckout, even though the underlying product is supplied by a third-party Vendor.
For more detail on this arrangement, see our Terms of Sale.
3. Don't Recognize a Charge?
Please contact OnCheckout before filing a chargeback with your bank. Most billing concerns are resolved within one to two business days through direct communication with our support team. Filing a chargeback first typically delays resolution by several weeks.
To help us locate your transaction quickly, please have the following information ready:
- The date the charge appeared on your statement.
- The exact amount and currency of the charge as it appears on your statement.
- The email address that may have been used at checkout.
- The last four digits of the card that was charged, where available.
4. Search for Your Purchase
Use our customer support portal to search for the transaction associated with the charge:
You may also email support@oncheckout.com.br with the details listed above. We will identify the original transaction and respond within one (1) business day.
5. Recurring Charges
If the charge is part of a subscription, the descriptor will be the same on each renewal. Renewal reminders are sent to the email address used at checkout seven (7) days before each scheduled charge. To cancel a subscription, see our Subscription Cancellation Policy.
6. Refunds
If you are entitled to a refund, the credit will appear on the same payment method used for the original charge, typically within five (5) to seven (7) business days after approval, with an additional one to two billing cycles for the credit to settle through your card issuer. Refund eligibility is described in our Refund and Return Policy.
7. Currency
Each product is charged in the currency configured by the Vendor (most commonly USD, BRL, EUR, or GBP). The currency and exact amount are disclosed at checkout. If your card is denominated in a different currency, your bank performs the conversion at a rate it determines, and may add a foreign transaction fee. Compare the amount disclosed at checkout against the converted amount on your statement; differences are explained by exchange-rate movement and bank fees, not by OnCheckout.
8. Suspect Fraud?
If you believe a charge is the result of unauthorized use of your card, please contact us immediately at support@oncheckout.com.br so we can freeze the related account, refund the transaction if appropriate, and assist with any investigation. We cooperate with card networks and law enforcement on confirmed fraud cases.
9. Contact
For any question relating to a charge, contact support@oncheckout.com.br or use the ticket form.